Refund policy
Return & Refund Policy
At Shot Roulette, we want every customer to have a smooth and fair shopping experience. Please read our return and refund policy carefully before placing an order.
Returns
We accept return requests within 14 days of delivery.
To be eligible for a return, the item must be:
Unused and in the same condition you received it
In its original packaging
Not damaged, altered, or missing any parts
Returned with proof of purchase, such as your order number or confirmation email
For hygiene and safety reasons, used items cannot be returned.
How to Start a Return
To request a return, please contact us at:
purrtaill@gmail.com
Please include:
Your full name
Order number
Email used at checkout
Reason for the return
Photos or videos if the item arrived damaged, defective, or incorrect
Please do not send any item back without contacting us first. Returns sent without approval may not be accepted.
Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or the wrong item was sent.
We recommend using a trackable shipping service. We are not responsible for lost return packages.
Refunds
Once we receive and inspect your returned item, we will notify you if your refund has been approved.
If approved, your refund will be processed back to your original payment method. Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.
Original shipping fees are non-refundable unless the return is due to our error.
Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives.
If your item arrives damaged, defective, or incorrect, contact us within 48 hours of delivery at:
purrtaill@gmail.com
Please include clear photos or videos of the issue. If approved, we may offer a replacement, store credit, or refund depending on the situation.
Order Cancellations
Orders can only be cancelled before they are processed or shipped.
Once an order has been processed or shipped, we may not be able to cancel it. You may still request a return after receiving the item, as long as it meets our return requirements.
Lost or Delayed Packages
We are not responsible for delays caused by shipping carriers, customs, incorrect addresses, weather, or circumstances outside of our control.
If your package is marked as delivered but you have not received it, please check your mailbox, front desk, neighbors, local carrier, or delivery area first.
We will do our best to help, but we cannot guarantee refunds for packages marked as delivered.
Incorrect Shipping Address
Customers are responsible for entering the correct shipping address at checkout.
If an incorrect address is provided and the package cannot be delivered, we are not responsible for replacing or refunding the order.
Please contact us as soon as possible if you notice an address mistake after placing your order.
Final Sale Items
Items marked as final sale, clearance, or promotional sale may not be eligible for return or refund unless they arrive damaged, defective, or incorrect.
Product Notice
Shot Roulette products are novelty party game items. Alcohol is not included with any purchase. Customers are responsible for using the product safely and responsibly.
Contact Us
For return or refund questions, please contact us at:
purrtaill@gmail.com
We aim to respond within 1–3 business days.